INTRODUCING HOOSIER CONCRETE PUMPING
Hoosier Concrete Pumping has been the leading concrete pumping specialist serving northeast Indiana and southwest Michigan since 1999. Specializing in concrete pumping for walls, floors and walkways, the team is proud to serve their residential, commercial, and industrial clients. The Hoosier team has continued to reach their goals to expand and grow the business over the years, most notably, growing their fleet of 15 trucks with 10 operators to 20 trucks with 16 operators in just the past 3 years.
Josh Ponce, the Operations Manager at Hoosier Concrete Pumping, shares how the company evolved from relying on paper and pencil to adopting cutting-edge technology, allowing them to keep pace with their increasing workload and scale their operations efficiently.
See how Hoosier Concrete Pumping eliminated paper to improved their efficiency and precision with RapidWorks. We’ll hear from Josh Ponce, the Operations Manager at Hoosier Concrete Pumping, on how the company evolved from relying on paper and pencil to adopting cutting-edge technology, allowing them to keep pace with their increasing workload and scale their operations efficiently.
The Challenge: Rapid Growth and Limited Resources
Before they found RapidWorks, Hoosier Concrete Pumping faced significant challenges in managing their growing business. As their operations grew, so did the need for more efficient processes, especially in dispatching and job management. According to Ponce, “We were growing really fast at that time and we couldn’t keep up with it. We were doing like 20 to 24 jobs a day and we wanted to expand.”
At this stage, the manual processes of tracking jobs with paper and pencil were not sustainable. The company needed a solution that could streamline their operations and manage their growth more effectively.
Discovering RapidWorks: A Game-Changer for Dispatch
The Hoosier team quickly realized they needed a software solution to help them with their operational process. In March 2022, they implemented RapidWorks to manage their dispatching, job tickets, and invoicing. With RapidWorks, they were able to successfully grow from 15 to 20 trucks and dispatchers were able to tackle 30-35 jobs per day versus their initial rate of 20-25 jobs.
As Hoosier is always looking for new ways to improve their operations, they decided to try a new dispatching solution in the summer of 2024. This solution promised to streamline the dispatching process and seemed to align with their growth goals. However, it required too much data entry to work properly, resulting in a significant slow in the scheduling process.
“I found [another] program out there that was going to help maybe [streamline operations] better,” Ponce recalls “But we needed to enter way too much information to get that to work correctly.”
Ultimately, the excessive time required to input every single detail became a bottleneck, and Hoosier Concrete Pumping quickly realized that the program wasn’t working for their fast-paced operations.
The Hoosier team soon decided to switch over to RapidWorks and give it another try. While Ponce had been exploring different software options, RapidWorks stood out with its simplicity and efficiency compared to the competition.
"On your standard data grid, we can just select the customer and get a very broad dispatch going,” Josh explains, comparing it to the difficulties they faced with their previous system. “Whereas in the other program, we had to put in every single detail so I could tell me how long that port was going to take. We had to pick a driver and everything right away and set it up. You could go back and edit it, but it was taking way too much time for one person to do that.”
RapidWorks Concrete Pumping Software Stands out Against the Competition
After moving away from the previous software, it didn’t take long for Ponce and his team to see how much more effective and efficient the RapidWorks system was. “I’ve checked around with and played with a lot of different dispatches, and I would say RapidWorks is the best. The customer service—every time I pick up the phone, they’re right there. They answer emails right away,” says Ponce, underscoring one of the key factors that has made RapidWorks the best choice for their team: exceptional customer support.
The ability to streamline their operations and reduce manual data entry was a game-changer for Hoosier Concrete Pumping.
As Ponce puts it, “It’s definitely helped us go from a company that had 15 trucks and 10 operators three years ago to where we have 20 trucks and 16-17 operators. And we’re still expanding.”
A Tool for Future Growth
For Hoosier, RapidWorks has been much more than just a dispatch tool. It’s been an essential part of their ability to scale efficiently. “This definitely helps us grow,” Ponce concludes.
RapidWorks didn’t just help them manage their increasing workload—they were able to maintain a level of customer service and operational efficiency that would have been impossible with their old manual processes. By investing in the right technology, Hoosier Concrete Pumping is now positioned for continued expansion, with the tools they need to support future growth.
With the support of RapidWorks, Ponce and his team have turned their growth challenges into opportunities, confidently managing more jobs each day, all while providing exceptional service to their clients.
Hoosier Concrete Pumping’s journey is a testament to the power of embracing technology when faced with the challenge of scaling operations. If you’re looking to streamline your dispatch processes and scale your business efficiently, RapidWorks could be the solution you’ve been searching for.
If you're ready to grow faster, take on more work, and provide your customers with exceptional service like Hoosier Concrete Pumping, schedule a demo of RapidWorks today to see how your team can operate more efficiently and effectively.
